Skillswap presentation: the Bristol Usability guy

The presentation I gave at Bristol Skillswap on being the Bristol Usability guy, usability and customer experience. Thanks to all who came along.

downloadFrom usability to customer experience – and the bits in between.
Things learnt from user testing, information architecture, wireframing, task analysis and generally being ‘the usability guy’

I mentioned the book “the Design of Everyday Things” by Don Norman which is a great introduction to all things good about product design and a website called Boxes and Arrows for all information architecture and wireframe goodness

Links

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